Customer Raises Serious Safety and Service Concerns Over Hippo Motor Group Experience
A customer has spoken out following what they describe as a “stressful, chaotic, and wholly ridiculously unacceptable ordeal” with Hippo Motor Group, an experience involving repeated administrative failures, financial discrepancies, and, most alarmingly, the delivery of a vehicle they claim was dangerous and unfit for the road.
According to the customer, the problems began before the car had even arrived. Due to a series of internal errors, they were forced to sign finance documents no fewer than five separate times, with payments being taken on each occasion. Weeks later, they say those duplicated charges still remain unresolved.
The situation quickly escalated.
Despite being assured the vehicle would arrive within one week,(a key factor in their decision to proceed) the car was delivered late, and shockingly, to the wrong address, even though the correct details had been confirmed repeatedly.
But the most serious and concerning issue came next.
The customer reports that the vehicle was only usable for a single day before it became defective. They describe a sudden and severe brake failure, leaving the car unable to stop safely, combined with electrical faults that caused systems to malfunction unpredictably. The vehicle was deemed not road legal.
A third-party garage linked to the warranty company refused to carry out any work on the car, stating it was something they “wouldn’t touch with a barge pole.”
What followed, the customer says, was weeks of disruption and broken promises.
They were assured a courtesy car would be provided, yet it never arrived and was later told they didn't provide them. Left without transport, they faced ongoing delays, missed callbacks, and repeated assurances that were never fulfilled. A replacement vehicle was arranged, but failed to arrive as agreed, and when another delivery was attempted, it was once again sent to the wrong address.
To make matters worse, additional payments were reportedly taken from the customer during this period, with initial claims that refunds would not be issued. Only after the customer threatened to escalate these charges said to be “under review.”
The most alarming concern remains this: how a vehicle with critical brake failure and electrical faults, described as unsafe and not roadworthy, was supplied to a customer in the first place. Serious questions are now being raised about safety checks, inspection standards, and accountability.
The customer is now demanding:
- A full refund of all outstanding amounts
- A clear and transparent explanation of how such a vehicle passed checks and was delivered
- Compensation for weeks of disruption, stress, and financial impact
In the meantime, the customer urges other buyers to insist on clear proof that any vehicle is roadworthy before accepting delivery, especially if from Hippo Motor Group.
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